Filmmaker Ben Niles follows the painstaking year-long process of building and fine-tuning a handmade nine-foot concert grand piano in the Steinway company’s factory in Queens, New York. From the very beginnings, in an Alaskan forest, we follow the complex and compelling production process – a process that hasn’t significantly changed in more than a century, spanning 12 months, 12,000 parts, 450 craftsmen, and countless hours of fine-tuned labour.